Service
Campaign Strategy & Execution
Scope
Channel Strategy & Implementation
Year
2020 - 2022
Result
SALES UP WHEN VISITATION DOWN
↘ The brief
During COVID, the tourism industry across Australia was brought to its knees — and none more so than Victoria, which faced the toughest restrictions in the country.
People couldn't travel, and hundreds, if not thousands, of businesses that had built their income around tourism were suddenly stopped in their tracks.
Working with the wider leadership team, we built Click for Vic to help those businesses recover some of that lost income — with a specific focus on makers and creators, the artisans and small producers of the state, and on connecting people stuck at home with the businesses they could no longer visit in person.

↘ The approach
The objective was direct: get Victorians spending money with Victorian small businesses, from home, while the state was shut down — and move fast enough for it to matter while restrictions were still in place. Rather than a single ad campaign, Click for Vic ran across every channel — paid, owned and earned — anchored in one creative idea: put the real people behind Victorian-made products in front of an audience who could no longer visit them in person.
On the ground, that meant partnering with an existing network of online marketplaces — Victorian Country Market, Providoor, Co-Lab Pantry — rather than building something from scratch, and running a "Makers and Creators Kits" program that sent local produce and products directly to on-air talent including Bec Judd, Catriona Rowntree and Melissa Leong, who shared them with their own audiences. That drove national PR coverage across TV (The Project, Nine News, Seven News, ABC News), radio and major print and digital publishers.
On paid media, the campaign ran a full-funnel mix — social, search and digital display, with the marketplace partnerships converting that attention directly into sales — engineered specifically so a click on an ad or a piece of content could be tracked all the way through to an actual purchase, which is unusually rare in tourism marketing.


↘ The outcome
Within weeks, small businesses across the state were reporting real, tangible impact — several told us they were taking on casual staff just to keep up with order volume. The results were strong enough that the Victorian Government backed the campaign with a further $8.5 million to extend it into a second phase, and it went on to be independently studied by academic researchers as an example of how a locally-focused digital platform can produce genuine, lasting change for small businesses in a crisis — not just a short-term bump.
A few of the businesses, in their own words:
"The Click for Vic campaign has allowed Uniquely Bendigo to connect with Victorians in ways we would have never been able to on our own in these unprecedented times." — Jemma, Uniquely Bendigo
"We've had our best ever month for online sales at Echuca Chocolate Company... I am very confident that Click for Vic has been a real driver of that." — Richard McClean, Echuca Chocolate Company
"It really is an amazing response — we are going to have to employ some casual staff to get the orders out." — Lee, Gather & Harvest
Result
SALES UP WHEN VISITATION DOWN
Click for Vic beat every one of its campaign targets by 70–105% within ten weeks, generating $340,000 in directly attributable sales and a better than 10:1 return on its marketplace partnerships — with several businesses hiring extra staff just to keep up with demand.
The makers hadn't changed. What changed was how easy, and how urgent, buying from them suddenly felt.
